Frequently Asked Questions

FAQs

• How do I order and pay for products?

  You can order by selecting any product from our website. Click ADD TO CART. PintoLeather accepts PayPal, Visa, American Express, Master Card, and Discover Cards for Payments.

• Can I make a change after I’ve placed my order?

  As long as the item is not shipped, you can make changes to your order(s). Please send your order number(s) to our customer service for correction.

• Where can I look for information on the order I placed?

  Your complete order details ( price of each item, order number, and shipping charges) will be sent to you via email.

• Is ordering online secure?

  To secure and protect your privacy, we use SSL (Secure Socket Layer) that provides end-to-end encryption. We use Paypal which is one of the best-secured payment options available.

• How long will it take to receive my order?

  Any product you purchase from our store normally takes 8 business days to deliver. You can contact us at if your product is not shipped in the mentioned timeline.

• Do you ship orders worldwide?

  We ship to the United States, Canada, European Union, Switzerland and Australia except APO/FPO addresses, for further queries, contact us at .

• How will I know if my order has been received?

  After placing your order, you will receive an e-mail confirmation within a few minutes.

• How do I track my order?

  Once your order is dispatched, you will be notified of the tracking details through an email. You can also track it here.

• Is it possible to cancel my order?

  Order cancellation requests can be placed within (1) day of an order (If not Shipped) or will result in a flat deduction of 25% from your ordered item’s amount. If the product is in transit, then you have to receive and apply for a return.