Politique de retour | Pinto Leather

RETURNS AND REFUNDS

1. We don’t provide a return label. We have made every effort to display as accurately as possible the colours of our products that appear on the PintoLeather Online Store. However the images of the products are for illustrative purposes: it means that each product is made by hand at the time of the order, and being made using natural leathers, the colors and shades may differ from those in the photo. A further sign of the uniqueness and craftsmanship of the product.

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3. All items are high quality-controlled and checked for any faults before they are dispatched to customers.

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5. Should you receive an item that is not in perfect condition please contact us immediately.

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7. Please send all items you wish to return from an order in the same shipment to ensure your return is processed as quickly as possible.

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9. Items should be returned in their original packaging to ensure they are adequately protected in transit.

1. If you are a customer based in the EU, USA or UK, you have the right to cancel your order with us under the Consumer Protection Distance Selling Regulations 2000 (DSRs). Alternatively, you may prefer to return or exchange items using our returns and exchanges service.

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3. You will be notified by email once your return has been received and processed.

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5. You may revoke this contract within 14 days without specifying reasons. The revocation period is 14 days from the date on which you or a third party designated by you, who is not the carrier, takes possession of the goods (or the last goods in the case of a contract for various goods that you ordered under a combined order and that are delivered separately).

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7. To exercise your right of revocation, you need to send us

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9. E-Mail:

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11. an explicit declaration (e.g. a letter or e-mail) of your decision to revoke this contract. For this, you may use the enclosed revocation form, which, however, is not mandatory. To comply with the revocation period, you merely need to send the notification concerning the exercise of the right of revocation before the expiry of the revocation period.

1. After i will have has received your return and verified that all of the conditions have been met, you will be refunded within 14 days.

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3. Please note: If we receive an item and find that it has violated our exchange/return policy guidelines, your request will not be processed.

1. We don’t provide shipping labels to customers who are willing to return their items.

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